- Turn off the modem & the router
- Re-insert all plug-ins.
- Restart the modem & router after 2-5 mins
- Check the connection
- If still issue persists, contact support dept., on 1800-266-4986 or email us at support@expl.in or WhatsApp on 9021904934 or 9021904935
- Login to your customer portal http://customer.expl.in using your user id & password given at the time of connection
- Go to “Recharge” tab
- Recharge either with existing plan or new plan by making card payment
- Login to your customer portal http://customer.expl.in using your user id & password given at the time of connection
- Go to “Purchase” tab
- Download the bill copy
- Ensure you have a PC or a laptop with you to do a dial up
- Notice the cord that connects the Syrotech/ Huawei modem to the router
- Disconnect the cord from the router & connect it to the laptop/ PC
- Go to Control Panel> Network and Internet > Network and Sharing Center
- Setup a New Connection
- Connect to internet
- Setup PPPOE Broadband
- Enter username & password
- connected to internet
- check speed / internet connection
*Note: The MAC needs to be reset while doing a dial up connection. Hence the customer needs to inform the EthernetXpress Support Dept. about doing a dial up connection