• Turn off the modem & the router
• Re-insert all plug-ins.
• Restart the modem & router after 2-5 mins
• Check the connection
• If still issue persists, contact support dept., on 1800-266-4986 or email us at [email protected]

• Login to your customer portal http://customer.expl.in using your user id & password given at the time of connection
• Go to “Purchase” tab
• Download the bill copy

• Ensure you have a PC or a laptop with you to do a dial up
• Notice the cord that connects the Syrotech/ Huawei modem to the router
• Disconnect the cord from the router & connect it to the laptop/ PC
• Go to Control Panel> Network and Internet > Network and Sharing Center
• Setup a New Connection
• Connect to internet
• Setup PPPOE Broadband
• Enter username & password
• connected to internet
• check speed / internet connection

*Note: The MAC needs to be reset while doing a dial up connection. Hence the customer needs to inform the EthernetXpress Support Dept. about doing a dial up connection